Communication skills training

Cele i korzyści

Goals of the course:

Every participant of the course will learn how to:

• Apply diplomacy and tact to be a credible and effective communicator
• Manage the impact his/her communications have on your image
• Define and leverage his/her communication style
• Develop and demonstrate better listening skills
• Understand the importance of perceptions
• Explore communication style differences and learn to flex his/her own style
• Recognize the impact of stress on communications and be able to adjust for it
• Know what makes effective, powerful communication and develop the skills to model it

Program szkolenia

General Idea:

In today’s competitive business world and difficult economic situation, effective communication skills training is more essential than ever before. It is the foundation on which companies and managers’ careers are built and a crucial component of success in business. What is more, today’s communication mostly is practiced in English.

Whether it’s a face-to-face or phone conversation and a professionally written e-mail exchange, a meaningful message or an important report entails establishing a connection that leaves a powerful impression. There are no any business relationships without professional communication.

1. Communication Style Differences

• Knowing how style impacts the image others have of you
• Flexing a style to communicate with more diplomacy, tact and credibility
• Flexing a style to gender, generation and position
• Recognizing how stress impacts how one uses his/her style traits
• English as a language of the global business – general rules on successful business communication with our partners

2. Effective and Powerful Communication

• Identifying and removing the roadblocks to effective communication
• Knowing how to positively impact the visual, verbal and vocal components of communication
• Implementing strategies for powerful communications and practicing them
• Understanding nonverbal communication as a critical part of the communication process

3. Effective Listening Skills

• Applying good listening skills in order to communicate with diplomacy, tact and credibility
• Identifying the barriers and obstacles to effective listening
• Using good listening skills to build and improve your image
• Knowing how ineffective listening can cost you and the organization

4. How to write professional e-mails

• Formal and informal emails
• Use of abbreviations and colloquial phrases
• Writing and replying to enquiries
• Making and confirming arrangements

5. How to write professional reports and letters

• Preparing a report – analysis what makes a report effective
• Making notes for report
• The body of report – linking your ideas and building effective paragraphs
• Writing business letters, offers, minutes, formal and informal agendas

6. Phoning

• Beginning and ending a call
• Communication problems: responding to problems, dealing with speakers who are difficult to understand
• Making appointments and arrangements by phone
• Telephone conferences: presenting information and expressing opinions

7. Improving English in written documents

• Selecting the elements appropriate for each type of document
• Describing the importance of knowing your audience
• Defining and applying the qualities of a good paragraph—emphasis, unity, coherence, and variety
• Applying basic parts of sentences—subjects and predicates for better style
• Applying basic principles of English grammar, usage, and vocabulary
• Using correct punctuation, capitalization, abbreviations and number formats

Metody szkoleniowe

• Short lectures introducing topics
• Individual tests for self-assessment
• Case studies analysis
• Round table discussions
• Role’s play

Adresaci

Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

Cena i zapisy

Szkolenie na zamówienie